FAQ

How long are shipping times?

Your products will ship within five to seven days of you placing your order, and then take between 5-20 days to reach your doorstep, depending on the product you order and depending on the shipment option you choose. Each product at Les Poupées D'Or has an estimated delivery time that you can find in the product description.

 

What's your return policy?

Depending on the item, instead of returning items, you can contact us for full refund. Why? Returns run counter to our emphasis on sustainability ; every return has a carbon footprint.

We do not accept returns for our bags. If you wish to return your bag, don't. Just let us know what went wrong, send along a picture, and we'll give you your money back in full.

If you wish to return a doll, please inform us how the product did not meet your expectations, send along a picture, and provided we see fit, we will provide you with an address for you to return the product to us. 

 

Can I cancel my order?

Cancellations are possible if you don't receive your package within the time frame specified for each individual product. Sometimes, orders get sent out before we can process the cancellation. So if you cancel your order and still receive the package, please do one of these three things : recycle it, donate it or enjoy it.

 

What happens if I receive the wrong item?

If there's an issue with your order - wrong size, wrong color, or otherwise not exactly what you wanted - then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

 

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you did not get the exact product you expected, let us know in which ways the product did not meet your expectations, and provided we see fit, we'll get you a new one.